Active listening is a communication technique that involves fully focusing on and understanding what the speaker is saying. It goes beyond just hearing the words and involves giving the speaker your undivided attention, both verbally and non-verbally.
Active listening includes the following elements:
Paying attention: Give your complete focus to the speaker, maintaining eye contact and eliminating distractions. Show through your body language that you are engaged and attentive
Withholding judgment: Avoid jumping to conclusions or forming opinions prematurely. Suspend judgment and remain open to the speaker's perspective, even if you disagree.
Paraphrasing and reflecting: Summarise or restate what the speaker said in your own words to ensure understanding. Reflect back their feelings and emotions to demonstrate empathy and show that you are actively listening.
Asking clarifying questions: Seek clarification to ensure you grasp the speaker's message accurately. Ask open-ended questions to encourage further explanation and deepen your understanding.
Providing feedback: Offer nonverbal cues like nodding, smiling, or appropriate facial expressions to indicate your attentiveness. Provide brief verbal affirmations or supportive statements to let the speaker know you are actively engaged.
Avoiding interruptions: Let the speaker express their thoughts without interruption. Wait for natural pauses before interjecting or offering your own input.
By practicing active listening, you create a supportive and respectful environment that encourages open communication, trust, and effective problem-solving. It helps build stronger connections and promotes better understanding between individuals involved in a conversation or mediation process.
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